Shipping policy

Daisy Sotayo

We are proud to offer free shipping on all orders.

Order Processing

All orders are processed Monday through Friday.

Please allow 1–3 business days for order processing after your purchase is placed.

Orders are not processed or shipped on weekends or holidays.

Once an order has been processed, we are unable to make changes or cancellations. If you need to update your shipping information, please contact us as soon as possible after placing your order.

Shipping Time Estimates

Delivery times vary depending on destination and carrier conditions.

Estimated shipping times:

United States: 7–15 business days

Canada: 7–16 business days

Europe: 7–14 business days

Central America: 10–25 business days

Australia / New Zealand: 10–26 business days

Other International Locations: 11–30 business days

In rare cases, delivery may take up to 40 business days due to customs, carrier delays, or high seasonal demand.

Tracking Information

Once your order ships, you will receive a tracking number via email allowing you to monitor delivery progress in real time.

Please allow several days for tracking updates to appear after shipment.

Shipping Delays

Daisy Sotayo is not responsible for delays caused by:

Shipping carriers

Customs clearance

Incorrect shipping addresses

Weather or global logistics disruptions

We appreciate your patience and will gladly assist if any unexpected issues arise.

Incorrect Address Disclaimer

It is the customer’s responsibility to ensure that shipping information is correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Stolen Packages

Daisy Sotayo is not responsible for lost or stolen packages confirmed as delivered by the carrier.

Please contact the shipping provider directly to file a claim.

If you have any questions, please contact us:

 info.daisysotayo@gmail.com