Daisy Sotayo

At Daisy Sotayo, we want you to be satisfied with your purchase. If you are not completely happy, you may request a return under the following conditions:

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

The item must be unused, unwashed, and in original condition

Tags and original packaging must be included

The item must not show damage caused by misuse

Note: For hygiene reasons, certain items may not be eligible for return (including intimate apparel or swimwear).

Return Shipping Costs

Customers are responsible for return shipping costs.

Due to our international fulfillment model, returned items may need to be sent to an external logistics facility. Any applicable shipping or handling charges will be the responsibility of the customer.

Damaged or Defective Items

If you receive a defective or damaged item:

Contact us within 48 hours of delivery

Include:

Order number

Photo of the product

Description of the issue

We will review the case and provide a replacement or refund when applicable.

 

Cancellations

 

Orders may be canceled within 12 hours of purchase.

After this period, orders may already be in processing and cannot be canceled.

Refunds

Once the returned item is received and inspected:

You will be notified of approval status

Approved refunds will be processed to the original payment method

Processing may take 5–10 business days

Contact

 

To initiate a return:

 Email: info.daisysotayo@gmail.com

Please include:

Full name

Order number

Reason for return

Do not send items back without receiving return authorization and instructions.

Daisy Sotayo reserves the right to refuse returns that do not meet these conditions.